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The 90-Day Roadmap --
From defining the current state to implementation
Customer Experience (CX) is a mindset, not a department.
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This workbook will help you design and guide the first 90 days of your customer and/or employee experience vision. Use these guiding milestones as you develop your individualized approach.
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CX or EX influencers are not limited to the sales, marketing, or brand teams. Everyone is an experience champion.
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