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Aerial View of Curved Road

The 90-Day Roadmap --
From defining the current state to implementation

Customer Experience (CX) is a mindset, not a department.

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This workbook will help you design and guide the first 90 days of your customer and/or employee experience vision. Use these guiding milestones as you develop your individualized approach.

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CX or EX influencers are not limited to the sales, marketing, or brand teams. Everyone is an experience champion.

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Download the Workbook!

We hope this becomes a reference document that you'll incorporate into your planning and workflows.
 

Experience Design is an iterative process, not a "one-and-done," so don't be afraid to refer back to it even after your project is underway!

Thank you! An email will arrive with the workbook soon.

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