Collaborating with go-getters, expansive thinkers, and change-makers who are out to improve every touchpoint and experience.
Hello Experience Builders!
Introducing The ExperienceBuilt™ Scoop with Shelly Bouren.
NEW CASE STUDY
Developing a New Strategy to Score Big with Customers
A popular sports bar and grill wanted to transform its restaurant from a beloved staple to a legendary experience. Learn how we identified market challenges, pinpointed key elements of successful dining experiences, and provided actionable recommendations. From competitive audits to on-site evaluations, see how this establishment is set to score big with customers.
NEW THOUGHT PIECE
What's Next for Fast Casual?
The fast casual dining landscape is evolving and it’s important to stay ahead of the curve. Our latest article shares the five key strategies to transform your fast casual restaurant to meet today’s customer expectations. Click below to learn more!
IN THE FIELD
Connecting with Clients Near and Far
The ExperienceBuilt Group team will be visiting 20+ locations between now and September, spanning locations from California to New Jersey!
EXPERIENCEBUILT™ SUMMER EXPERIENCE RECOMMENDATIONS
Shelly Bouren
Shelly's Summer Pick: #PureMichigan! Our local expert recommends boating on the Great Lakes or inland waters, and enjoying outdoor concerts in scenic parks. For nature lovers, she suggests hiking the rustic Upper Peninsula trails. But Shelly's top choice? Higgins Lake, the "Caribbean of the North," and the perfect summer escape. Experience Michigan's diverse beauty this season!
Kevin Scheppman
It's no surprise that our two Michigan-based team members live and breathe the #PureMichigan summer! Kevin recommends touring the beach towns and lakeside villages in Michigan. Being north and near the edge of the eastern time zone, the sun sets later in Michigan than most of the U.S., leaving plenty of time to explore before enjoying the sunset over one of the inland lakes or from the vast Lake Michigan shoreline. Kevin captured this photo at Inspiration Point!
INDUSTRY INSIGHTS
Customer Experience is Everyone’s Responsibility
We are always saying that customer experience is everyone's responsibility, and this eye-opening Harvard Business Review article proves it. From DoorDash's delivery experiments to Guild's innovative approach, learn how top companies are breaking down silos to delight customers. A crucial read for forward-thinking leaders.
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