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Carrying Shopping Bags

Maximizing Retail Shopper Touchpoints

Ever wonder what motivates and influences retail shoppers' purchasing decisions?


Download this free workbook for an inside look at the shopper journey framework, with details about:

  • Considerations and planning

  • Situational factors

  • Store selection

  • Channel selection

  • Shopping experience

  • Shopper retention

Then, use our in-store and online shopping experience evaluation worksheet to assess the quality of your store's customer experience. Don't panic if you get a low score, we included tips and tricks to improve customer experience and increase your score!


Download The Free Workbook!

Experience Design is an iterative process. As your business grows, your customer experience practices should evolve. So, we encourage you to refer back this workbook to continue to elevate experiences!


Fill out the form below and the workbook will arrive in your inbox!

Thank you! An email will arrive with the workbook soon.

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