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April 2024 | Your ExperienceBuilt™ Monthly Scoop

Collaborating with go-getters, expansive thinkers, and change-makers who are out to improve every touchpoint and experience.

 

Hello Experience Builders!

Introducing the Monthly Scoop with Founder Tricia Houston.



 

COMMUNITY ENGAGEMENT


Secure Your Spot in The ExperienceBuilt Group Experience Audit Cohort!

Led by our expert experience builders, Tricia Houston and Lara Tomhave, dig deep into your company's internal or external experiences. Audit your company's current state, map the findings, and bring them to your team to start making experiences worth repeating. Join our Experience Audit Cohort, beginning May 10!


 

NEW CASE STUDY


Caring for Caregivers: Improving the Employee Journey by Mapping the Golden Path


Struggling to support your employees? A leading home care company was too, until they uncovered the secrets to the ideal caregiver experience. See how an experience audit revealed opportunities to elevate support, streamline processes, and clarify resources.


 

NEW THOUGHT PIECE


Clemson University: Giving Students Experience Before Graduation

Through Clemson University's Creative Inquiry program, students have the opportunity to explore a topic they’re passionate about, taking ownership to solve problems and get answers. Take a deep dive into Clemson University’s Creative Inquiry program to see how it’s forming the next generation of experience researchers.


 

RECENT EVENTS


Conscious Capitalism Atlanta Chapter


Tricia enjoyed all the conversation and new ideas shared at the Conscious Capitalism Atlanta Chapter social earlier this month! It is a pleasure and inspiration to be surrounded by peers working to build a stronger community of conscious leaders.



Conscious Capitalism Great Lakes Bay Region Chapter

Shelly is looking forward to going to her first Conscious Capitalism event, "Empower Prosperity, Lead with Purpose: Uniting Conscious Visionaries" on May 2!




 

EXPERIENCEBUILT™ RECOMMENDATIONS


Shelly Bouren

Shelly recommends Drew McCarthy's newsletter, "Beyond the Gates." This engaging newsletter focuses on innovative business practices for customer, employee, and brand experiences— primarily in the sports and entertainment space. She recommends this newsletter for timely and thoughtful perspectives on current business trends in the sports industry and beyond!




Tricia Houston


Feeling stuck in a rut? Creativity running low? Tricia recommends that you watch the TED Talk with Joseph Gordon-Levitt, "How Craving Attention Makes You Less Creative," to learn about the subtle difference between prioritizing getting attention and paying attention.






 

INDUSTRY INSIGHTS


A Growth Strategy That Creates and Protects Value

"Just as a soccer coach must simultaneously pursue both scoring and defending, leaders must constantly focus their attention on opportunities to create value — through innovation, risk-taking, and experimentation — and to protect value — by preserving and defending key aspects of their responsibilities." Learn more about how leaders can approach a growth strategy while maintaining current success in this recent article from the Harvard Business Review.





 

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