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August 2023 | Your ExperienceBuilt™ Monthly Scoop

Collaborating with go-getters, expansive thinkers, and change-makers who are out to improve every touchpoint and experience.

 

Hello Experience Builders! Introducing the August Monthly Scoop with Founder Tricia Houston.


 

NEW CASE STUDY


Behind the Counter: Serving the Needs of Frontline Restaurant Leaders A quick-serve restaurant's training program included excellent culture learnings, but there was a gap in teaching tactical skills that restaurant leaders need to excel in their role. We conducted a study to better understand frontline employees' needs in order to improve the training they receive. View Case Study



 

NEW THOUGHT PIECES


The Key Mindsets of Building a Strong Front-line Team We know customer experience begins with front-line employees. In his recent blog article, Kevin Scheppman shares how we advise our clients in various industries who are working to address front-line interactions. Read More






 

EVENTS


QSR Evolution Conference Tricia Houston is headed to the QSR Evolution Conference on September 6th and 7th! She's looking forward to connecting with folks in the restaurant world and learning about the future of the industry. Our team is always looking to develop new and improved ExperienceBuilt™ solutions, and hearing perspectives of thought leaders is one of our favorite ways to spark fresh ideas!






 

EXPERIENCEBUILT™ RECOMMENDATIONS


Dan McDonald "The 12 Week Year” by Brian Morgan and Michael Lennington. Dan highly recommends this book for people who struggle with long-term goals - especially those who are getting a little bit of the 4th quarter scaries!






Lara Tomhave Use Medium.com and Smashing Magazine as resources for UX / UI. Medium.com sends out daily emails of recommended articles on their site. Smashing Magazine sends a weekly newsletter of news and insights about the digital world.





Shelly Bouren "Creativity, Inc.: Overcoming the Unseen Forces that Stand in the Way of True Inspiration" by Ed Catmull and Amy Wallace. Ed Catmull is the Co-Founder and long-time President of Pixar. Shelly found their approach to trust, risk-taking, and communication to foster innovation and culture very inspiring!



 

INDUSTRY INSIGHTS


Chick-fil-A is Building a Four-Lane Drive-Thru for 75 Cars Chick-fil-A is preparing to launch two fresh restaurant concepts. One is an elevated drive-thru only location with dedicated Mobile Thru lanes and traditional drive-thru lanes. The second concept is a mobile pick-up only location tailored for urban areas. These customer experience optimization concepts are both excellent examples of the kind of projects we support at The ExperienceBuilt Group! View Article


 

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